FREQUENTLY ASKED QUESTIONS

 

 

 

 

I Can't find a title ! 

Still can't find a title- just ask!  E-mail your question or write to us anytime!  We'll try to help out!  Titles can be discontinued at any time so even if a title was previously available it may not be currentlyYou can search for a title online by clicking here:

 

 

 

 

How do I place an order?

You can order in a variety of ways!

·        Order Online  www.videoscreams.com  (use any major credit card)

         Order via e-mail  VideoScreams@msn.com  (use any major credit card)

         Order via PHONE:  Use our voice activated order hotline to quickly order using any major credit card!  Be sure to have your selections and credit card info available before calling.  Limit background noise when calling- since our system is voice activated excess noise will delay prompts.  If you'd rather have a live operator give you a call back:  leave your name and phone # and a customer service rep will return your call.  419-629-2383  ext # 140

·         Order via  snail mail ":  print an order form and mail it along with payment to   DCS Video Screams    P.O. Box 443   Bellefontaine, OH  43311  U.S.A.   We gladly accept all major credit cards, personal checks (drawn on a U.S. bank),  International and Postal moneyorders, U.S. currency  (well hidden and insured or registered- at your own risk) .

 

 

I need more info!

Can't find the answer?  E-mail any time VideoScreams@msn.com

 

How can I order a print catalogue?

Order one online or write for a current catalogue at:

 

DCS Video Screams

Film Archival & Transfer

P.O. Box 443  Dept.WB

Bellefontaine  OH  43311

U.S.A.

 

U.S.  =  $6.00

International = $18.00

  

Please allow 1-3 weeks for shipment. 

 

 

Why don't you list running times for your films?

During the transfer process- films can be sped up or slowed down.  Running times in these circumstances are inaccurate at best.   Running times can be affected by as much as 5-8 minutes.  So we do not list running times to avoid confusion.  Listed running times in publications have multiple running times for any one film.  Running times are completely unreliable.

 

 

What about censorship laws?

Censorship sucks!  Although we will ship whatever you order- it is your responsibility to check with your local (or country) restrictions.  Canada and Germany specifically have a problem with XXX and S&M titles. Order these at your own risk-  we have found that the officials in many countries " confiscate " these for their own benefit. We do reserve the right to withhold shipment to certain geographical locations.    

 

Video Screams does NOT offer the following types of films or material:

Child Pornography (including but not limited to underage actors in adult films)

Snuff Films

Bestiality Films

Please do not inquire about these types of films– we do not offer or know of anyone who does offer these illegal films.

All actors portrayed in the films offered by Video Screams are of legal age and are acting of the their own free will.

To order ANY film marked 21+, XXX, or listed in the XXX, or Franco section of this catalogue you must be 21 or older.

 

  

Why don't you give longer, more complete descriptions?

With well over 20,000 titles we have found it near impossible to offer complete descriptions on every title.  Although we try to list pertinent information- we suggest several publications that may help out. :

www.imdb.com or

·          Cult Movies Magazine

·          Fangoria Magazine

·          Video Watchdog

·          Psychotronic

·          Flesh and Blood

·          UNCUT

·          Creature Feature Movie Guide

·          The Psychotronic Video Guide

 

 

 

 

I placed an order but have not received it yet ... ?

All orders ship as quickly as possible.  Delivery times will vary depending on time of year, where you live, and volume of orders.  Orders are shipped in the order received.  We ask that you allow 2-4 weeks for delivery although most will arrive closer to 1-2 weeks after we receive them.  If you are concerned about your order feel free to e-mail at VideoScreams@msn.com .  Be sure to include your full name and how the order was placed (fax, phone, e-mail, online or thru mail)

 

I received my order but found a defect ... ?

Although we make every effort to avoid mistakes and defects, this will occasionally occur.  If this happens to you, please accept our apologies.  Just let us know as quickly as possible what the problem is and how we can rectify the situation and we'll do so pronto!  When contacting us please include your full name, details of problem and a way to contact you. ]

 

What products are available online?
All titles listed in our catalogue are available for online purchase. 

 

 

How do I place an online order?
Order online by simply highlighting the title you want and use your CUT AND PASTE feature onto the appropriate order form.  You can also simply type in the title you want.  Reference numbers (SKU) are NOT required at this time, but are helpful.  You will be prompted to enter your billing address, as many shipping addresses as necessary and a form of payment. Then just submit your order.


 

 

What are my options for online payment?
We accept MasterCard, Visa, American Express, and NOVUS or Discover Card.   We also accept International Moneyorders, personal checks (drawn on a U.S. bank) and U.S. currency via snail mail along with all major credit cards.

 

 

Can I use a Video Screams gift certificate online?
YES!  Simply include CERTIFICATE NUMBER and AMOUNT on your order form.   You can also redeem gift certificates via fax, snail mail, e-mail or phone orders.

 

 

RETURNS

When returning an item by mail, please indicate the reason for return or exchange on the back of your packing slip, enclose the packing slip mail it to:  If you so not have your packing slip- please tape your name and address directly to tape itself and indicate reason for return or exchange.

DCS Video Screams
ATTN:  Returns
P.O. Box 443
Bellefontaine, OH  43311
U.S.A.

 

If you have any questions, please feel free to e-mail us at VideoScreams@msn.com

 

 

 

 

Do I have to pay tax on my purchases?
At this time only OHIO residents must add taxes.  Please add 7.5% to total before shipping and handling .

 

How long will it take to get my order ?   Most orders are shipped within 3-5 business days - please allow 1-3 weeks for delivery.  

 

How are orders shipped ?

All U.S. orders are shipped USPS PRIORITY MAIL

Canada and International Orders are shipped via AIRMAIL

 

When and how often will the website be updated ? 

Our website is under constant change -  occasionally we get behind in updating - but hope to be updating on a regular basis.  Check back often.

 

What if I receive a defective tape/dvd ?

Occasionally a dud gets passed us - If you should receive one:  

 

·          Use the online customer service form and let us know and we'll ship your replacement pronto.  

·          E-mail and let us know of the problem and we'll ship another A.S.A.P.

·          Write a quick note to let us know and fax 419-629-4101 or mail it to:  (We have convenient customer service forms to print online.)                

 

DCS Video Screams  P.O. Box 443 Bellefontaine,  OH  43311 U.S.A.

 

 

What does " F.L. " mean ?

F.L. means a film is in a FOREIGN LANGUAGE

 

What does "BA" mean?

"BA" means that COLOR BOX ART is available for the title.  This upgrade is an additional $3.00 per title.  All other titles include clear vinyl collectors cases (VHS) or white paper sleeves for DVD-R.

 

 

 

Where can I get more detailed descriptions of the films?

The volume of new stuff coming in keeps us from writing as much as we'd like.  We are glad to help out via e-mail Other great sources:  www.imdb.com

 

·          Cult Movies Magazine

·          Fangoria Magazine

·          Video Watchdog

·          Psychotronic

·          Flesh and Blood

·          UNCUT

·          Creature Feature Movie Guide

·          The Psychotronic Video Guide

 

 

What does "Upgrade" or "Upgraded" mean ?

Video Screams offers a FREE upgrade service:  

When we get a better (upgraded) film print - we list it as an UPGRADE .  This means if you previously purchased the film from Video Screams - you can return it for a FREE upgrade!  Be sure to tape your name and address directly to tape itself to avoid any confusion, delay or loss.   To receive a FREE upgrade without placing an order please include $6.00 S&H with return.  When placing an order– no need to send additional funds.  We have convenient UPGRADE request forms online to print.   Please note we cannot “upgrade” films from VHS to DVD-R.

 

 

 

What can I expect QUALITY wise?

We stand behind our quality. All films are transferred onto High Grade brand  name VHS  or DVD-R media using high quality transfer systems and conversion systems. All titles are Hi-Fi Stereo in SP mode for highest quality. 

Quality of course varies from title to title depending on rarity, where the source print originated from, or technology of the time. Our prints are from original masters, or converted masters whenever possible - obtained through International sources. Any title listed as "fair" is of fair quality  (“poor” is poor quality).

 

 

 

How can I order and maintain privacy? 

ALL orders are shipped from " DCS Film Archival & Transfer" to avoid customs delays and possible seizure.

 

Video Screams NEVER sells, rents or trades mailing lists.  We will never ship anything that will embarrass you.  All update and catalogue mailings are shipped in sealed envelopes.    Titles will not appear on invoices or on credit card receipts-  * If you wish videos to NOT be labeled - specify on order form